Question 1

What does ProofHearth document?

Accepted Answer

ProofHearth documents visible conditions at homes, buildings, sites, vehicles, equipment, and active repair locations. Depending on the agreed scope, that can include condition reports, damage documentation, vacant-property checks, and repair progress records.

Question 2

Who is the service for?

Accepted Answer

The service is designed for homeowners, landlords, contractors, property managers, and teams that need reliable eyes on a site without sending their own staff to every visit.

Question 3

How does pricing work?

Accepted Answer

Every visit is quote-only because the property, access, scope, timing, and urgency change the work. Review the quote-only service menu at /pricing, then send the property and visit details through /request-service.

Question 4

What is included in site documentation?

Accepted Answer

The agreed scope can include observations, photographs, context and location labels, notes, and measurements where relevant. The record describes visible and accessed areas; it does not promise detection of hidden conditions behind walls, under finishes, or beyond the available access.

Question 5

Are photos and observations time-stamped?

Accepted Answer

The field record includes dated and time-stamped capture with location context for review. That context helps organize what was observed and when, but it is not a promise of a legal or forensic determination.

Question 6

How do I access the report?

Accepted Answer

ProofHearth provides a read-only client report link with the report summary and evidence, along with a PDF download when the report includes one. If a link is invalid, expired, or revoked, request a fresh link from ProofHearth.

Question 7

What can ProofHearth not determine?

Accepted Answer

Documentation is not an appraisal, engineering inspection, code or compliance certification, legal conclusion, insurance coverage decision, or causation finding. Access, weather, timing, and site conditions can limit what is visible and therefore the scope of the record.

Question 8

How do I start?

Accepted Answer

Start at /request-service with a brief description, the property or site, your timing, and the service area. ProofHearth reviews those details before scheduling and confirms the visit scope first.